Supported by: Open Society Institute – (MtM) – Budapest and Council of Europe

Budget: $ 19760 


The project aims to increase access of Roa community to local public services in selected municipalities, using the model of Roma mediators.


Expected results:

Roma mediators will act as a link between the Roma community and the local public services, facilitate Roma access to public services and taking actions to make local public services more accessible for Roma by sharing information, providing contacts, facilitating communication to language and cultural differences, identifying patterns obstacles with access to public services,  preparation of analysis and suggestions for improving public services.



  1. Arrangements with municipalities
  • criteria for participation of municipalities
  • open call for municipalities
  • selection of 3 municipalities
  • negotiations with municipalities
  • contracting
  1. Preparing municipalities for Roma mediators
  • needs assessment for the post of Roma mediators
  • development of terms of reference and job descriptions
  • open call for Roma mediators and selection
  • personal development plans for Roma mediators
  • development of forms for other documents (reports, forms, etc)
  1. Roma mediators capacity building
  • joint training on more general topics
  • personal coaching for specific topics
  • work-place training as needed
  1. Roma mediators work
  • work of the Roma mediators based on the action plans (Roma and public servants)
  • reporting progress
  • on-going expert support to Roma mediators
  1. Evaluation


Duration: 6 months (10.2011 – 03.2012)